2021.4 Creating Outstanding Customer Experience, from the Inside-Out - Chamber University (virtual)

Topic: Creating Outstanding Customer Experience, from the Inside-Out
Presenter: Jill Raff, Jill Raff Group, Customer Experience Strategist

You Will Learn:
1. Why you should care about Employee Experience as much as the more common concept of Customer Experience, to grow and thrive as an organization.

2. Applying the E3 Formula as the foundation of developing stellar EX2CX™ (Employee Experience to Customer Experience): 
Educate x Engage x Entrust = Happy Loyal Employees. And, Employee = Happy Loyal Customers

3. Create your legacy through building a business on relationships.

4. Stop the Employee Turnover Churn and Increase Revenue, Ratings, Reviews & Repeat Customers.

About the Presenter:
Jill Raff, founder and the driving force behind The Jill Raff Group, is a highly experienced CX Strategist (Customer Experience) and published author.  For over 25 years she has been delivering world-class customer service and experiences. Jill has made a name for herself by empowering businesses to create company cultures that deliver extraordinary customer experiences so that customers will become obsessed with doing business with them.